Sales Terms and Conditions
NOTIFICATION OF CANCELLATION
The cancellation of the stay must be communicated in writing by email to the following address: email@example.com indicating the name of the camping village, booking number, surname, and name of the booking’s owner.
All cancellations communicated by telephone will not be taken into consideration.
1. CANCELLATION POLICIES
Cancellation policies vary according to the corresponding rate, as specified by the booking.
1.1. Non refundable rate
In case of cancellation or non-show the advance payment will not be refunded.
1.2. Best unrestricted rate or Pre-Booking Rate
1.2.1. Cancellation request received within 30 days before the arrival date: refund of the deposit without any penalty.
1.2.2. Cancellation request received from 29 days to 7 days from the date of arrival: for certified reasons, the campsite will issue a voucher equal to the amount paid (deducted € 100.00 as secretarial expenses) to be used within the following year to that of issue in any Club del Sole destination. A certificate attesting the event must be sent with the notification of cancellation to firstname.lastname@example.org.
1.2.3. Cancellation request received within 6 days prior to the arrival date: no refund will be due.
1.2.4. If a postponement of 3 days maximum is communicated within 14 days from the arrival date and it is due to certified causes, a voucher will be issued for the unused days. A valid certification of the occurred event must be sent per post or mail to the Camping Village’s Reception. The voucher can be used within the following year to that of issue in any Club del Sole destination. Within 14 days from the arrival date, no voucher will be issued.
1.3. Other rates or special offers
Special offers are subject to specific sales terms, available on the offer’s web page.
1.4. For all the rates, if inevitable or extraordinary changes due to the COVID-19 pandemic management occur in the place where the guest reside or in the area of the campsite and make impossible the stay in the facility, the deposit will be refunded.
2. EARLY DEPARTURES
In case of early departures, no refund will be made for unused days. If the reason for the early departure is due to certified causes (to be sent per post or mail to the Camping Village’s Reception), a voucher will be issued for the unused days. The voucher can be used within the following year to that of issue in any Club del Sole destination.
3. LATE ARRIVALS
In case of late arrivals, the payment is due for the entire sum agreed in the booking letter. Only for the Best unrestricted rate and Pre-booking rate, article 2.2.4 applies.